At Auaria, your satisfaction is our priority. We want you to feel confident and happy with your Lutein Eye Essence Oil, and we stand behind the quality of every bottle we send out.
60-Day Money Back Guarantee
We offer a 60-day money-back guarantee on all Lutein Eye Essence Oil purchases. If you're not fully satisfied with your results, simply reach out to us within 60 days of your order date, and we'll happily arrange a refund.
How to Request a Return or Refund
To start a return or refund request, please email us at auaria46@gmail.com. In your email, please include your order number, the email address used at checkout, and a brief note on your reason for the return.
Our team will respond within 1–2 business days with the next steps.
Eligibility
Requests must be made within 60 days of the original purchase date. Both opened and unopened bottles are eligible under our satisfaction guarantee. One refund is permitted per customer, per order.
Refunds
Once your return request is approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take a few additional days to reflect the refund in your account.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at auaria46@gmail.com within 7 days of delivery, along with a photo of the item received. We'll send a replacement or issue a full refund at no extra cost to you.
Shipping Costs
Original shipping charges are non-refundable, except in cases of damaged, defective, or incorrect items.
Questions?
We're here to help. If you have any questions about your order, our guarantee, or the return process, reach out anytime.
Email: auaria46@gmail.com